Terms of Service

Important: These public terms are a working SaaS framework, not legal advice. They should be reviewed and adapted by qualified counsel before paid contracts, customer onboarding, or production voice campaigns.

1. Agreement and definitions

These Terms of Service (the “Terms”) govern access to software, websites, APIs, integrations, support, and related services provided by BCG Engineering, LLC (“BCG”, “we”, “us”). “Customer” means the organization or person accepting these Terms. “Authorized User” means a person permitted by Customer to use the service. “Customer Data” includes prompts, scripts, contact lists, phone numbers, recordings, transcripts, configurations, content, and other data submitted to or generated through a workflow.

2. Company and service

BCG Engineering, LLC is a Delaware limited liability company with a registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. BCG provides software and orchestration tools for digital and AI workflows. BCG is not a telecommunications carrier, emergency service, legal adviser, medical provider, financial adviser, or wholesale voice provider. The service must not be used to contact emergency services or replace emergency communications.

3. Eligibility and authority

Customer represents that it is legally able to enter this agreement, has authority to bind its organization, and will provide accurate registration, billing, business, identity, use-case, and caller-ID information. Customer is responsible for Authorized Users and all activity under its accounts.

4. Accounts and security

Customer must keep credentials, API keys, phone numbers, webhooks, and integrations secure; use least-privilege access; promptly revoke compromised credentials; and notify BCG of unauthorized access. Customer must not share accounts, bypass controls, probe the service, reverse engineer it, introduce malware, or use it to build an unauthorized competing service.

5. Customer Data and instructions

Customer owns or controls its Customer Data and grants BCG the limited rights needed to host, transmit, process, secure, and provide the service. Customer warrants it has all rights, permissions, notices, consents, and lawful bases required for the data and instructions it supplies. Customer is responsible for the accuracy, legality, quality, and appropriateness of agent inputs and outputs and must review outputs before relying on them.

6. AI and automated decisions

AI outputs may be inaccurate, incomplete, biased, delayed, or unsuitable for a particular purpose. Customer must not represent an AI output as independently verified or human-created where that would mislead anyone. Customer must provide appropriate human review, escalation, and contest mechanisms for high-impact or legally consequential decisions. The service must not be used for high-risk activities where an AI failure could cause death or serious injury.

7. Voice calls and communications compliance

Customer is solely responsible for every campaign, recipient, destination, script, voice, caller ID, recording, transcript, and message. Before a call, Customer must determine the applicable jurisdiction and confirm a lawful purpose, required consent or authorization, do-not-call and suppression checks, permitted calling hours, accurate caller ID, identity and AI disclosure, opt-out path, and human escalation. Customer must maintain evidence of consent and honor opt-outs promptly. See the Voice AI Compliance Policy for operational requirements.

8. Prohibited voice and content use

Customer must not use the service for unsolicited, deceptive, fraudulent, abusive, harassing, threatening, discriminatory, defamatory, misleading, spoofed, or unlawful communications; voice cloning or impersonation without documented authorization; unlawful robocalling; predictive or auto-dialing where prohibited; traffic pumping; abandoned-call patterns; number rotation to evade controls; political deception or voter suppression; emergency or 911 calls; or any activity likely to generate unreasonable complaints or harm a provider network.

9. Recording, transcription and biometric data

Before recording, transcribing, analyzing, storing, or sharing a call, Customer must give all required notices and obtain all required one-party or all-party consents. Customer must comply with wiretap, eavesdropping, privacy, biometric, data protection, employment, healthcare, financial, and sector-specific rules. Customer must configure retention, deletion, access, encryption, regional processing, and human review appropriately and must not submit regulated data without required addenda and configurations.

10. Third-party providers

Telephony, hosting, model, storage, analytics, and other third-party services may be required. Telnyx, Twilio, SignalWire, Bandwidth, Plivo, and other providers have separate terms, acceptable-use policies, country rules, registration requirements, rate limits, traceback obligations, and fraud controls. Customer must comply with each applicable provider’s current requirements. Provider approval does not replace compliance with law or another provider’s rules. Third parties may reject traffic or suspend service; BCG is not responsible for their independent decisions.

11. Acceptable use enforcement

BCG may monitor service signals, investigate abuse, request campaign and consent evidence, rate-limit traffic, block destinations, disable features, suspend workflows or accounts, preserve evidence, and cooperate with providers, regulators, law enforcement, or traceback requests when reasonably necessary for safety, fraud prevention, legal compliance, network integrity, or protection of users. BCG may act without prior notice where delay creates risk.

12. Fees, taxes and usage

Fees, usage limits, renewals, taxes, refunds, carrier charges, phone-number charges, minutes, transcription, model usage, storage, and third-party costs will be stated in an order form, checkout flow, or written quote. Unless stated otherwise, usage is measured by provider records and Customer is responsible for charges caused by its users, integrations, credentials, or traffic. Disputed invoices must be raised promptly and undisputed amounts remain payable.

13. Intellectual property

BCG and its licensors retain all rights in the service, software, documentation, templates, playbooks, models, workflows, trademarks, and improvements. Subject to payment and these Terms, Customer receives a limited, non-exclusive, non-transferable, revocable right to use the service during the applicable term. Customer grants BCG feedback without restriction, excluding Customer Confidential Information.

14. Confidentiality and data protection

Each party must protect the other party’s non-public information with reasonable care and use it only for the relationship. A separate data-processing agreement, security addendum, or order form may apply. The Privacy Policy describes public-site processing; it does not replace a negotiated DPA.

15. Warranties and disclaimers

Each party warrants it has authority to enter these Terms. Except as expressly stated in a signed order, the service is provided “as is” and “as available”. BCG disclaims warranties of uninterrupted availability, error-free operation, accuracy of AI output, fitness for a particular purpose, non-infringement, or compliance with every law applicable to Customer’s use case. Customer must obtain professional advice for its jurisdictions.

16. Indemnification

Customer will defend and indemnify BCG and its personnel against claims, penalties, losses, costs, and reasonable legal fees arising from Customer Data, campaigns, calls, recordings, outputs, unlawful use, failure to obtain consent, breach of provider rules, infringement of third-party rights, or violation of these Terms, except to the extent caused by BCG’s final adjudicated gross negligence or willful misconduct. Counsel should adapt this clause to the applicable transaction and law.

17. Limitation of liability

To the maximum extent permitted by law, BCG will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, or business-interruption damages. BCG’s aggregate liability arising from the service will not exceed the fees paid or payable for the three months preceding the event giving rise to the claim, except where applicable law does not permit that limitation.

18. Term, suspension and termination

These Terms apply while Customer uses the service or an order is active. Either party may terminate an order as provided in that order. BCG may suspend or terminate for non-payment, material breach, security risk, unlawful use, provider action, or complaint/fraud risk. On termination, access ends and Customer must stop using credentials and integrations. Sections intended by their nature to survive, including data, IP, confidentiality, disclaimers, indemnity, liability, disputes, and general terms, survive.

19. Governing law and disputes

Unless an order states otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute-resolution, venue, arbitration, consumer-protection, or mandatory local-law provision should be reviewed and completed by counsel before these Terms are used as the sole contract.

20. Changes and general terms

BCG may update these Terms by publishing a new version or giving notice where required. Continued use after the effective date constitutes acceptance to the extent permitted by law. Customer may not assign these Terms without consent, except in a qualifying merger or sale. If a provision is unenforceable, the remainder remains effective. These Terms and applicable order documents form the agreement for the service and supersede conflicting public descriptions, subject to negotiated terms.

21. Contact and notices

Legal notices and compliance requests: contact@bcg-engineering.com. Security reports: security@bcg-engineering.com.

Last updated: September 4, 2026. Draft public terms — counsel review required before contractual use.