Voice AI Compliance
BCG Engineering helps teams build controlled AI calling workflows on top of approved communications providers. Our goal is simple: every call should be authorized, identifiable, respectful, traceable, and stoppable.
What this means for customers: before an agent calls, the campaign must have a lawful purpose, an approved audience, the right consent or other authorization, an accurate caller ID, a clear identity disclosure, and an immediate opt-out path.
What BCG is designed to support
- Consent and campaign records that can identify the source, purpose, time, market, and status of authorization.
- Suppression and do-not-call lists, with opt-out events preserved and applied to future calls.
- Opening disclosures that identify the organization and, where required or appropriate, explain that the recipient is speaking with an AI agent.
- Accurate caller ID using numbers controlled or authorized by the customer.
- Configurable calling hours, destination rules, rate limits, monitoring, complaint review, and human handoff.
- Recording and transcription controls that can be enabled only after required notices and consents are handled.
Customer launch checklist
Before activating a campaign, the customer must confirm the target countries and states, lawful purpose, consent or authorization basis, applicable do-not-call checks, calling hours, caller-ID ownership, opening script, opt-out wording, recording/transcription setting, data retention, and human escalation contact. The customer must keep evidence of these decisions and update them when the law, provider rules, campaign, or audience changes.
Rules that apply to every call
- Use only lawful, consent-based or otherwise authorized calling campaigns.
- Identify the calling organization and disclose the use of an AI agent at the start of the call where required or appropriate.
- Provide a clear, immediate opt-out path, maintain suppression lists, and honor do-not-call requests.
- Maintain evidence of consent, purpose, time, source, jurisdiction, and opt-out handling.
- Use human escalation for sensitive, disputed, high-risk, or legally consequential interactions.
Prohibited use
- Unsolicited, deceptive, harassing, fraudulent, abusive, spoofed, or misleading calls.
- Voice cloning or impersonation without documented authorization from the voice owner and all required disclosures.
- Political persuasion, voter suppression, emergency-service calls, or calls to emergency lines unless expressly lawful and supported by a separate approved workflow.
- Auto-dialing, predictive dialing, traffic pumping, abandoned-call patterns, number rotation, or repeated calling likely to cause complaints.
- Calls involving regulated or sensitive data without the required contractual safeguards, notices, consents, and provider approvals.
Recordings and transcripts
Customers must notify participants and obtain all required one-party or all-party consents before recording, transcribing, analyzing, or storing a call. Customers must configure retention, access controls, deletion, and regional transfer safeguards appropriate to the data.
Provider requirements
Use of Telnyx, Twilio, SignalWire, Bandwidth, Plivo, or another carrier is subject to that provider’s current terms, acceptable-use policy, country requirements, onboarding requirements, and traffic controls. A provider may reject traffic, suspend an account, request traceback information, or require additional verification. BCG does not represent that one provider’s approval replaces compliance with another provider’s rules or local law.
Reports and enforcement
BCG may suspend a workflow, require evidence of authorization, rate-limit traffic, or terminate access when it detects a compliance, safety, fraud, abuse, or complaint risk. Report abuse or request a compliance review at contact@bcg-engineering.com.
Last updated: September 4, 2026. This page is operational guidance, not legal advice. Customers must obtain advice for their jurisdictions and use case.